Lemon Fresh Policies
© Lemon Fresh Clean Inc. 2020
All Policies are subject to change at the sole discretion of Lemon Fresh Clean Inc.
Please be advised that due to the complication of scheduling, we can’t always guarantee which cleaner will be cleaning your home. All Employees have performed criminal background checks, we are under no obligation to share their information under the privacy of our organization.
We reserve the right to reevaluate our fees at any given time to stay within the market average at any time.
Equipment and supplies
We provide vacuums, mops, microfiber cloths & cleaners. If a client would prefer we use their specific cleansers & supplies, we can accommodate that request. However, we will not be liable for the maintenance or repair of the provided materials/equipment nor guarantee a satisfactory result.
Our workdays run from 9 am to 5 pm. We will make every effort to respect your preferred time of the day. However, due to so many variables in the cleaning industry, we can not promise the exact arrival time on the cleaning day.
If you have an alarm system, please be sure that it is turned off on your cleaning day or provide us with a code.
If we arrive at a scheduled cleaning and we are unable to access your home (ie. no key, alarm set off), there will be no refunds or rescheduling for this cleaning. We will make every effort to make contact with homeowners and wait for 30 minutes with “no response” before deeming access denied. Our employees are not able to permit access to others to the property, such as dwelling residents who do not have a key, realtors, answer the door, accept deliveries, or move deliveries into the premises.
Cancellation of Appointments/ Rescheduling
You may need to reschedule, skip or cancel any of your cleanings. We do require a full 4 days' notice. If you choose to cancel or reschedule a cleaning under four days’ notice; there will be no refund. Emergencies happen, and we fully understand that they cannot be planned! We do not and will not guarantee rescheduling and reserve all rights for billing.
Mildew, Mold, Severe Calcium build-up, etc
We at Lemon Fresh Clean Inc. are not a restoration company. If we encounter a situation where a surface needs more than a regular cleaning there may be an extra charge or we simply will not be able to make the surface “like new” again. We will do our very best to clean it, but we simply don't have a magic wand.
We do not offer any written or verbal guarantee or warranty for any wall surfaces to appear new or smudge/streak-free when we clean them.
We will not be held liable to reimburse, repair or replace any items that may be damaged during our services. You, the homeowner, accept all risks by the use of our services. Should items be deemed ‘high value’ or ‘irreplaceable’ you are asked to kindly inform us and remove them from the area to be serviced.
You are responsible for making sure your furniture has the proper protection to prevent any damage when cleaners need to move items around. We are not responsible for any damages. Our cleaners will not move any item over 30 lbs for their safety. If you have an item in your home that is this weight or above, please move it for us so that we can clean around it. It will then become your responsibility to move it back when the services are complete.
We love pets and work with and around many adorable fur babies. But, if your pet is aggressive we will not work in that situation. Please have your pet locked up and out of any danger if you feel they may act out. We have the right to remove any employee from your home if it becomes unsafe due to your pet. We are not responsible for any pet(s) that escapes from its permitted area(s).
We at Lemon Fresh Clean Inc. reserve any rights regarding safety, as we and our staff's safety, are our top priority. If we deem your home to be/become an unsafe environment, Lemon Fresh Clean Inc. has all rights to remove all staff from the home, and our cancellation policies may apply. There is ZERO tolerance for verbal or physical abuse, all provided services to the client will be terminated Effective Immediately with NO refund of any amount.
Please know that it is NOT our responsibility to handle/clean up any bodily fluids/solids that come from any pet or human being. Also included is Black or Toxic Mold. Should a household or item be deemed unsafe, Lemon Fresh Clean Inc. reserves all rights to cease services and remove all employees from the household; cancellation policies may apply.
Please be advised we only accept major credit cards for our billing process.